In Part 4 of our Back From the Brink series featuring HM Manufacturing. We’ve learned that surviving theft and dishonesty is challenging enough, but it’s not the end of the story. Whenever this happens to a business they need to go through the process of rebuilding. In HM’s case it meant starting from scratch. Nicole … Continue reading “How HM Manufacturing Came Back”
It’s hard to ignore the news when it comes to the apparent lack of ethics both individuals and companies have. Wether it’s the #Metoo movement or the Wells Fargo fake account scandal it can easily appear that everyone is under attack. Today’s political climate only adds to the volatility. The impact of stories like these … Continue reading “Today’s Ethical Issues Have Their Advantages. Are You Prepared?”
We live in a world where we hear ‘no’ a lot. From the day you are born you are literally hard wired to the word. If you are a parent you will understand exactly what I mean. From the moment our children begin to crawl we adults do everything we can to protect them. After … Continue reading “Why You Should Be Saying Yes All The Time”
For people who are or have been in the service line, there is no saying in existence in the history of mankind that can ever be more wrong than this one: “The customer is always right.” Nope. Nah-uh. Disagreed. They are most definitely not “always right”. Customers are, afterall, people, and people can be wrong … Continue reading “Tips To Make The Customer Feel Special”
Do you deal with international clients? As technology improves, more and more of us find ourselves dealing with customers that have different customs and cultures then ours. While this is great for business, dealing with international clients does require a little more finesse, as differences in culture mean differences in business practices and customs as … Continue reading “4 Ways To Overcome Cultural Barriers When Dealing With Customers Overseas”
You’d imagine an introvert would have no place in the sales world. Not true. Introverts find it hard to open up to people and make conversation. But given the right circumstances, and training, any introvert can become an extrovert. How can you overcome, what might be perceived as a personality flaw, to boost your sales? … Continue reading “5 Tips For The Introvert Making Sales”
Whether your business sells a product or a service, you deal with customers on a daily basis. And if you deal with customers, you have to learn how to deal with angry customers Regardless of whether the customer’s anger is justified or not, you have to read through these tips that can help you deal … Continue reading “6 Tips For Dealing With An Angry Customer”
With a focus on sales this month, we want to spend time exploring how you can use culture, storytelling, and customer experience to engage the buyer and increase sales. Let’s concentrate on why people buy, when they spend more for a product/service, when great experiences create loyal customers, and why it’s important to stand out … Continue reading “5 Sales Books You Must Read In June”