Even if you were right would you continue an argument that could cost you a customer or even worse, your business? When we are rational we would say no. But an exchange I saw online today reminds me that people are not rational and with social media somebody is always watching. This morning a friend … Continue reading “Being Right Not Always Best Choice”
Recently a grocery chain in our area announced they were closing their doors after 75 years of business. The specialty foods store was recognized for their selection of local cheeses, fruit, and produce. They sited changing economic factors and increased competition as the reason for their demise. News was met with mixed responses when it … Continue reading “Why Awesome is Easy”
Whether your business sells a product or a service, you deal with customers on a daily basis. And if you deal with customers, you have to learn how to deal with angry customers Regardless of whether the customer’s anger is justified or not, you have to read through these tips that can help you deal … Continue reading “6 Tips For Dealing With An Angry Customer”
Being coachable is critical to personal and business success. What are you doing to be coachable?
It’s amazing how much has changed when it comes to the web. If you haven’t been to our site lately, I recommend you check it out. For the last four years, InVision had pretty much the same look. Yesterday we launched a fresh new site that will have more tools for you. Like the companies … Continue reading “Changes are Coming!”
Are we becoming a society of angry people and will this behavior help us grow and innovate?
Want to see how to destroy a great reputation that took years to build in just a few short weeks? You might want to talk with Toyota. In their quest to become the world’s largest car company they made a mistake that GM was often considered guilty of. They let quality slip. That alone probably … Continue reading “Toyota, what have you done?!?”
Throughout my career, I have been on both sides of the hiring scene. I have dealt with the frustrations of finding a position that best matched my abilities and beliefs, and I also played various roles in hiring at every company I worked for. In either case, I would say the objective was the same: … Continue reading “Changing the Way We Hire”
t’s amazing how our world has changed in a relatively short period of time. When I attended college (not all that long ago) things like email and the internet were either in their fledgling stages or unheard of. Heck, anyone having a computer in their dorm room was a big deal. Today we are interconnected … Continue reading “The evils of email”
Imagine you are making a trip to another city. Unfortunately your car is broke down and you have to rely on someone else to get you exactly where you want to go. In an urban area you might call a taxi, take the bus, or ride on a train/subway. If you live out in the … Continue reading “Just How Important is Communication?”